When should a driver refuse a hazmat load?

Refuse if you lack the endorsement, required placards/PPE, or paperwork is incomplete. Contact dispatch.

Use ramps within width/weight limits and all securement points. Service animals are allowed.

Safety

Q: How fast should I file a claim?

Report to dispatch immediately. File within 24 hours with photos, POD, and exception details.

Insurance Verified

Certificates on file

Driver Background Check

MVR & screening

Vehicle Inspection

Photo & VIN match

24/7 Dispatch

Rapid escalation

Policies & Coverage

Commercial auto liability (on file)
Cargo / general liability (when applicable)
Broker / contingent (when brokering)
Rideshare endorsements (passenger)

View sample COI Policy summary

Driver & Vehicle Standards

Requirement	Who	Frequency
Background & MVR	Driver	Annual
Medical card valid	Driver	On expiry
Inspection photo set	Vehicle	Quarterly
Photo VIN match	Vehicle	On onboarding
Insurance check	Carrier	On renewal

License class verified
Background cadence set
Inspection photos stored

Incident & Claims

Report to dispatch
Stabilize and document
Upload photos and POD
Resolve and follow up

File a Claim Contact Dispatch

Operating Procedures

Pre-Trip

Walk-around & securement
Docs check: BOL, permits, hazmat
Photo set: unit, VIN, seals

In-Transit

ELD status confirmed
Check-in cadence
Route deviation alerts
Temperature log if reefer

Post-Trip

POD upload + photos
Damage notes & exception code
Closeout with dispatch

Hazmat & Special Handling

Hazmat basics: placards, PPE, route rules
Food-grade & cold chain
Oversize & heavy-haul escorts

Refuse a load if endorsements/equipment/paperwork are not compliant.

EV vs Fuel Safety

EV battery events: thermal runaway needs special response
Fuel incidents: spill containment & ignition control
Follow local authority guidance

Report incident

Accessibility & Passenger Safety

WAV: ramp width & weight limits
Use all securement points
Service animals allowed
Car-seat guidance & airport zones

Rideshare Safety

Incident & Claims Workflow

1. Report

Call dispatch. Note location.

2. Stabilize

Ensure safety. Protect cargo.

3. Document

Photos, POD, exception code.

4. Resolve

We coordinate closeout.

File a Claim Contact Dispatch

Compliance & Audits

Policy	Standard	Proof
Background checks	Annual	Certificate on file
Insurance	On renewal	COI on file
Vehicle inspections	Quarterly	Photo set stored

Request compliance packet

Live Trust

On-time

99.1%

Claims

< 0.3%

Avg response

2 min

Inspections

100% current

Sample metrics shown.

Downloads

Safety FAQs

When should I refuse a hazmat load?

If you lack the endorsement, proper placards/PPE, or paperwork is incomplete. Call dispatch.

How fast should I file a claim?

Report immediately. File within 24 hours with photos, POD, and exception details.

What are WAV basics?

Use ramps within limits and all securement points. Service animals allowed.